Privacy Policy

Raine & Humble (“we”, “us”) respects your privacy. This policy describes how we collect, use, and protect your information when you use raineandhumble.com and related trade services.

Information we collect

• Account & order data: name, company, phone, email, billing and delivery addresses
• Trade application data: business details submitted via partner forms
• Communications: messages you send via contact forms, email, or phone
• Newsletter: email address if you subscribe
• Technical data: IP address, browser type, device information, and pages visited

Cookies & analytics

We use cookies and similar technologies to keep you signed in, remember preferences, and understand site usage. You can control cookies through your browser settings; disabling them may affect sign-in and checkout features.

We may use analytics tools to measure traffic and improve our storefront. These tools collect aggregated usage data.

How we use your information

• Process trade enquiries, orders, and deliveries
• Provide customer and account support
• Send marketing communications only with your consent (you may opt out anytime)
• Prevent fraud and comply with legal obligations

Data retention

We retain order and account records as required for accounting, tax, and legal compliance. Marketing contact data is kept until you unsubscribe or request deletion.

Third-party services

We may share limited data with couriers, payment providers, email services, and hosting partners strictly to operate the website and fulfil orders. We do not sell your personal data.

Your rights

You may request access, correction, or deletion of your personal data, or withdraw marketing consent, by emailing info@raineandhumble.com. We will respond within a reasonable timeframe as required by applicable law.

Security

We use industry-standard safeguards to protect your data. No online transmission is completely secure; please keep login details confidential.

Contact

Raine & Humble
1/28 Somerset Road, Mount Waverley, VIC 3149, AU
info@raineandhumble.com · +61 489086911